Information security policy

1. Purpose and Scope of Information Collection

To access and use some services at https://gkinze.com.vn, customers may be required to register with personal information such as: full name, gender, address, phone number, and email.

We also collect certain data when you visit the website, including: number of pages viewed, pages clicked, IP address, browser type, and language preferences.

2. Scope of Information Use

G-Kinze uses customer-provided information to:

  • Contact customers when necessary

  • Support customers in purchasing products

  • Respond to customer inquiries

  • Provide updates on our website, including new products and promotional programs

3. Information Retention Period

Customer personal data is stored until the customer requests deletion. Otherwise, the data will be securely stored on G-Kinze’s server.

4. Data Controller Contact Information

G-Kinze CO., LTD

  • Address: 181/31/14 Binh Thoi Street, Binh Thoi Ward, Ho Chi Minh City

  • Showroom: 1013 3/2 Street, Minh Phung Ward, Ho Chi Minh City

  • Phone: 028 665 37137

5. Means and Tools for Users to Access and Modify Their Data

Customers have the right to check, update, adjust, or delete their personal information by contacting G-Kinze’s support team via:

6. Parties with Access to Personal Information

  • G-Kinze CO., LTD is the sole authorized entity that can access customer information.

  • G-Kinze does not share customer data with third parties without customer consent.

  • In the event of a data breach (e.g., hacker attack), G-Kinze will report it to authorities and inform affected customers.

7. Complaint Handling Mechanism Regarding Personal Data Misuse

Upon receiving a complaint and evidence of a related transaction, the Site Administrator (BQT) will:

  • Contact the accused member via email/phone for clarification

  • Provide the complaint to the relevant internal team

  • Reach out to the complainant and resolve the issue fairly

  • Notify the customer of the resolution and any compensation

If necessary, customers may escalate the matter to legal authorities. G-Kinze will cooperate fully with law enforcement and assist the complainant in gathering evidence and connecting with other affected parties.

G-Kinze may reactivate user accounts only when:

  • The complainant accepts the resolution provided by the accused party

  • The matter is fully resolved

Each page of the website includes a link to this privacy policy. For complaints, please contact:

G-Kinze CO., LTD

  • Address: 181/31/14 Binh Thoi Street, Binh Thoi Ward, Ho Chi Minh City

  • Showroom: 1013 3/2 Street, Minh Phung Ward, Ho Chi Minh City

  • Phone: 028 665 37137